How long does it take to process an order?
In-Stock Orders recieved by 4:30pm PST, it will be shipped the same day!

Can I change or cancel order?
Orders recieved by 4:30pm PST, it normally ship same day. Please call us at 1-888-275-8755 for assistance. Orders are processed immediately for same-day shipment. Changes or cancellations cannot be made once an order has been shipped. If an order ships that you wish to cancel, simply refuse the entire order on arrival. You will be responsible for all freight charges. To return a portion of the order, please see our Product Return Policies. 

What type of payment does SFcable.com accept?
   - SFCable.com accept Government Card, Visa, MasterCard, Discover, and Amex.
   - Googlecheckout, Paypal, Cashiers checks, Money orders 
   - Bank Wire Transfer. (Required for all International orders excess $1500, no exceptions.)
   - Net 30 Days upon approval. To apply for a Net 30 Day Terms, please fill out an Account Setup Form.

Can I order using Purchase order?
SFCable.com accepts purchase orders from public schools, universities, hospitals and all government agencies. We also accept purchase orders from companies (Corporate Account). To apply for a Corporate Account, please fill out ourAccount Setup Form and fax to 1-510-324-1122. It takes three to five business days process. 
** The purchase order (Net30) less than $25 will be charged $3 for handling fee. 

Is there any minimum order?
NO-MINIMUM Purchase Online.

Do you offer bulk discounts?
Yes, SFCable.com offer Volume Discount. In order to obtain a quote, please use our Get Quote Form. We will get back to you within 24 hrs. For an immediately response, please call us at 1-888-275-8755 or 1-510-324-2299

What if I forgot my password?
Click here and simply enter your email address. If the email is registered, we'll send the password to that email address.

The website isn't accepting my password, now what?
The password is case sensitive. Please verify that the CAPS LOCK key on your keyboard is not activated.

Is the SFCable.com website secure?
Yes, SFCable.com takes precautions to protect its customers' information. SFCable.com uses the most advanced form of SSL software available:128-bit Extended Validation SSL Certificates by Symantec (Verisign Authentication Services). The most trusted and secure choice for Web site security to gives our customers the confidence to complete their transactions. To learn more about SSL, follow this linkwww.verisign.com.

Does SFCable.com sell or release my personal information?
SFCable.com respect your privacy. SF CABLE, INC is a Participant in the TRUSTe Privacy Seal Program. See SFCable's Privacy for additional details.

Does SFCable.com offer a paper catalog?
Yes, SFCable.com provide Free printed catalog. It can be order to this link. We will mail out catalog to you within 2-3 business days.

What should I do if an item is missing from my order?
Please call SFCable.com Customer Service at 1-888-275-8755 if you're unable to locate an item.

Does SFCable.com accept phone, fax, mail, or e-mail order ?
Yes, you can place order by calling 1-888-275-8755, fax us at 510-324-1122 or mail it to us. For security purposes order we cannot accept orders through e-mail or chat.

After I submit an order with SFCable.com, do I get any order status notification?
SFCable.com will keep you informed of your order via e-mail. Your tracking number will be e-mailed to you once the order is shipped.

Can I check my SFCable.com order status online?
You can check our online order status page for real time update: Go to the order status page.

Does SFCable.com charge sales tax?
Effective July, 1, 2011. Any orders shipped outside of Union City , CA Zip Code: 94587 will be charge the “Statewide Base Tax Rate” of 7.25% sales tax. Orders shipped to or picked up in Union City , CA 94587 will be charge 9.25% sales tax. Please, see link for details: http://www.boe.ca.gov/pdf/pub105.pdf , http://boe.ca.gov/news/pdf/l277.pdf

For Tax Exempted customers, you must fax a proof of tax exempt along with  reseller form  to 510-324-1122. After we receive the tax exempt certificate, we will set up an online account for you, so you can place an online order without having to pay tax.

What payment methods does SFCable.com accept?
- SFCable.com accept Visa, MasterCard, Discover, and Amex.
- Government Card.
- Googlecheckout, Paypal, Cashiers checks, Money orders 
- Bank Wire Transfer. (Required for all International orders excess $1500, no exceptions.)
- Net 30 Days upon approval. To apply for a Net 30 Day Terms, please fill out an Account Setup Form.

I sent in a money order. How do I know SFCable.com get it?
It takes 2-3 days to process all order by mail. Please include your e-mail address so that we can notify you when the order has been process. If it has been too long, please call us at 1-888-275-8755 and provide us with your information.

I am a tax-exempt. How do I place an order with SFCable.com without being charged for tax?
If you already place your order online and "Ship to Address" is in California. After you've submitted your order, please fax us at 510-324-1122 with Certificate of Resale or with your Government Tax Exempt permit and include the sales order number. We will refund your tax charge on order. We will set up online account so you will not get charge tax on your future orders. All customers outside of California will not be charged any tax. Therefore, customers outside California do not need to fax or set up any reseller tax exemption form.

My order status shows delivered but I never received it, what can I do?
Please call us at 1-888-275-8755 for our Customer Service to start a shipping trace investigation.

What is the return policy for SFCable.com products?
SFCable.com Satisfaction Guarantee "We guarantee your absolute satisfaction - 100% of the time." If you are not satisfied with products within 30 days of receipt, please send it back for exchange, or refund. "NO question ask! NO restocking fee!" 

Can SFCable.com advise me of whether the parts I am purchasing are the right products?
SFCable.com does offer basic technical assistance. But we are not technicians, only quality retailer with wholesale prices. Please use our recommendation as your guideline, but not as your decision maker.

What is SFCable.com's warranty coverage on items?
- Cables and non-electronic products: Lifetime 
 - Switches and other electronic products: 1 year
 - Laptop Battery & AC adapter: 6 months
 - Printer Toners: 1 year
 - Network Rack & Accessories: 25 years

Does SFCable.com Price Match?
SFCable.com works hard to bring you best quality products at lowest prices. If you have found a better price for this item, at another online store or distributor, we will try our best to make sure that you get the best price deal. We will provide you with an individual response. This is not an automated process, but we will response to you as quickly as possible. For an immediately response, please call us at 1-888-275-8755 or 1-510-324-2299

How can I obtain a volume discount quote from SFCable.com?
In order to obtain a quote, please use our Get Quote Form. We will get back to you within 24 hrs. For an immediately response, please call us at 1-888-275-8755 or 1-510-324-2299

Can I have items shipped on my company's account number?
Yes, you can request to use your carrier account to ship. $3.00 handling fee will be charge to order less than $50.

Does SFCable.com ship International?
Yes, SFCable.com ship worldwide. You can check shipping cost and place secure order online.

Does SFCable.com ship APO/FPO address?
Yes, we do ship to APO/FPO using USPS as shipping carrier.

What are the physical restrictions for APO/FPO packages?
Maximum weight: 70 pounds. 
Maximum length and girth: 108 inches. 
Length = longest side of the box 
Girth = measurement around the thickest part of the box 

How can I track my package?
You will recieve a shipping information with tracking number when order is shipped. You can track your order on our website. Go to the order status page

My tracking number is not working. What should I do?
Please give us a call at 1-888-275-8755 or on our live chat, we'll be happy to check it for you.

After I submit an order with SFCable.com, how can I check my order status?
SFCable.com will keep you informed of your order via e-mail. Your tracking number will be e-mailed to you once the order is shipped.

Is our website secure?
Yes, SFCable.com takes precautions to protect its customers' information. SFCable.com uses the most advanced form of SSL software available:128-bit Extended Validation SSL Certificates by Symantec (Verisign Authentication Services). The most trusted and secure choice for Web site security to gives our customers the confidence to complete their transactions. To learn more about SSL, follow this link www.verisign.com.Please click here to see SFCable.com Secure website in detail.