FAQ / Help

  Ordering

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How long does it take to process an order?
  In-Stock Orders recieved by 4:30pm PST, it will be shipped the same day!
   
arrow Can I change or cancel order?
  Orders are immediately processed for same-day shipment. Changes or cancellations cannot be made once an order has been shipped. If an order ships that you wish to cancel, simply refuse the entire order on arrival, but you will be responsible for all freight charges. Call us at  1-888-275-8755 for assistance.
   
arrow Can I order using Purchase order?
  SFCable.com accepts purchase orders from public schools, universities, hospitals, government agencies and companies (Corporate Accounts).  To apply for a Corporate Account, please fill out our Account Setup Form and fax to 1-510-324-1122. It takes 3 to 5 business days to process.
Please Note: A purchase order (Net30) less than $25 will be charged a 3$ fee for handling.
   
arrow Is there any minimum order?
  No.
   
arrow Do you offer bulk discounts?
  Yes.  For a quote, please use our Get Quote Form and we will get back to you within 24 hrs. For an immediate response, please call us at  1-888-275-8755 or  1-510-324-2299.
   
arrow After I submit an order with SFCable.com, do I get any order status notification?
  SFCable.com will keep you informed of your order via e-mail. Your tracking number will be e-mailed to you once the order is shipped.
   
arrow What should I do if an item is missing from my order?
  Please call SFCable.com Customer Service at  888-275-8755 if you're unable to locate an item.
   
arrow Does SFCable.com accept phone, fax, mail, or e-mail order ?
  Yes, you can place an order by calling  888-275-8755, by faxing us at  510-324-1122, or by mail.  For security reasons we cannot accept orders via email or chat.
   
arrow What if I forgot my password?
  Click here and simply enter your email address. If the email is registered, we'll send the password to that email address.
   
arrow The website isn't accepting my password, now what?
  The password is case sensitive, so check to see that the CAPS LOCK key on your keyboard is not activated.
   
arrow Is the SFCable.com website secure?
  Yes, SFCable.com takes precautions to protect its customers' information. SFCable.com uses the most advanced form of SSL software available:128-bit Extended Validation SSL Certificates by Symantec (Verisign Authentication Services). The most trusted and secure choice for Web site security to gives our customers the confidence to complete their transactions. To learn more about SSL, follow this link www.verisign.com.
   
arrow Does SFCable.com sell or release my personal information?
  SFCable.com respect your privacy. SF CABLE, INC is a Participant in the TRUSTe Privacy Seal Program. See SFCable's Privacy for additional details.
   
arrow Can I check my SFCable.com order status online?
  You can check our online order status page for real time update: Go to the order status page.
   
arrow Does SFCable.com offer a paper catalog?
  Yes, SFCable.com offers a free paper catalog.  Please click on this link to order and you will our catalog within 2-3 business days.
   
  Payment

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What type of payment does SFcable.com accept?
   - SFCable.com accept Visa, MasterCard, Discover, and Amex.
   - Government Card,
   - Googlecheckout, Paypal, Checkout by Amazon, Cashiers checks, Money orders 
   - Bank Wire Transfer. (Required for all International orders excess $1500, no exceptions.)
   - Net 30 Days upon approval. To apply for a Net 30 Day Terms, please fill out an Account Setup Form.
   
arrow I sent in a money order. How do I know SFCable.com get it?
  It takes 2-3 days to process orders by mail. Please include your email address so that we can notify you when the order has been processed. If it seems to be taking too long, please call us at 1-888-275-8755.
   
arrow Does SFCable.com charge sales tax?
 

Effective July, 1, 2011, any orders shipped outside of Hayward , CA 94545 will be charged a sales tax of 7.50%. Orders shipped to or picked up in Hayward , CA 94545 will be charged a 9.50% sales tax. Please, see the following links for details:
http://www.boe.ca.gov/cgi-bin/rates.cgi

For Tax Exempted customers, you must fax a proof of tax exempt along with  reseller form  to 510-324-1122. After we receive the tax exempt certificate, we will set up an online account for you, so you can place an online order without having to pay tax.

   
arrow I am a tax-exempt. How do I place an order with SFCable.com without being charged for tax?
  If you are tax-exempt, there are two (2) ways to submit an order without being charged a tax: (1) please fill out this Certificate of Resale and fax it to us. We will set up an online login account for you, and when you use it, we will know that you are tax exempt and you will not have to worry about the issue. This is the way we recommend. (2) After you've submitted your order, please fax us a (510-324-1122) your Certificate of Resale or your Government Tax Exempt Permit, include the sales order number, and we will refund your tax charge. Then we will set up an online account so that you will not be charged a tax on your future orders. All customers outside of California will not be charged any tax, and thus do not need a reseller tax exemption form. 
   
  Products

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My order status shows delivered but I never received it, what can I do?
  Please call us at 1-888-275-8755 and our Customer Service team will begin a shipping trace investigation.
   
arrow Can SFCable.com advise me of whether the parts I am purchasing are the right products?
  Yes, please refer to our “Technical Resources” page.  But we are NOT technicians, only quality retailers offering wholesale prices, so please use our recommendations as guidelines, not as the final word on the subject.
   
arrow What is SFCable.com's warranty coverage on items?
  - Cables and non-electronic products: Lifetime 
 - Switches and other electronic products: 1 year
 - Laptop Battery & AC adapter: 6 months
 - Printer Toners: 1 year
 - Network Rack & Accessories: 25 years
   
arrow Does SFCable.com Price Match?
  We at SFCable.com strive to bring you the best quality products at the lowest possible prices. If you have found a better price for an item sold by another online store or distributor, we will try to give you a better deal. This is not an automated process, we will respond to you individually, and as quickly as possible.  For an immediately response, please call us at 1-888-275-8755 or 1-510-324-2299.
   
arrow How can I obtain a volume discount quote from SFCable.com?
  In order to obtain such a quote, please use our Get Quote Form and we will get back to you within 24 hrs. For an immediate response, please call us at 1-888-275-8755 or 1-510-324-2299.
   
  Return & Exchange

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How do I return or exchange an item?
 
  Please fill out the Return Authorization form, or call us at (510) 324-2299 to obtain a Return Authorization (RMA) number and a return address. Please DO NOT send products back to us without an RMA number; we cannot issue a credit for returned items without one.
   
arrow What is the return policy on SFCable.com products?
  The SFCable.com Satisfaction Guarantee: "We guarantee your absolute satisfaction - 100% of the time." If you are dissatisfied with products within 60 days after delivery, please send it back for exchange or refund, "NO questions asked, NO restocking fee!" 
   
arrow I returned a product by mail, but have not yet received a refund.
  Returns are processed within 14 days from the time we receive your return package. For an immediate response, please call us at 1-888-275-8755 or 1-510-324-2299.
   
arrow How much of the amount for the original order will be credited?
  Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product with "Free Shipping," our actual shipping costs will be deducted from your return refund. All returned products must be in their original condition and packaging; otherwise, additional charges may be applied. We will issue a refund depending on the original form of payment (Credit Card, Paypal, Google Wallet, Checkout by Amazon, or Check) within 14 days after we receive the return package.
   
  Shipping

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Can I have items shipped on my company's account number? 
  Yes, you can use your carrier account to ship. A $3.00 handling fee will be charged for orders less than $50.
   
arrow Does SFCable.com ship International?
  Yes, SFCable.com ship worldwide. You can check shipping cost and place secure order online.
   
arrow Does SFCable.com ship APO/FPO address?
  Yes, using USPS as shipping carrier.
   
arrow What are the physical restrictions for APO/FPO packages?
  Maximum weight: 70 pounds. 
Maximum length and girth: 108 inches. 
Length = longest side of the box 
Girth = measurement around the thickest part of the box 
   
arrow How can I track my package?
  You will receive shipping information via a tracking number when the order is shipped. You can track your order on our website. Go to the order status page
   
arrow My tracking number is not working. What should I do?
  Please give us a call at 1-888-275-8755 or go to our live chat; we'll be happy to check it for you.
   
arrow After I submit an order with SFCable.com, how can I check my order status?
  SFCable.com will keep you informed of your order via email. Your tracking number will be emailed to you once the order is shipped.
   
  Security

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Is our website secure?
  Yes, SFCable.com takes precautions to protect its customers' information. SFCable.com uses the most advanced form of SSL software available:128-bit Extended Validation SSL Certificates by Symantec (Verisign Authentication Services). The most trusted and secure choice for Web site security to gives our customers the confidence to complete their transactions. To learn more about SSL, follow this link www.verisign.com.Please click here to see SFCable.com Secure website in detail.
   
arrow Does SFCable.com sell or release my personal information?
  SFCable.com respects your privacy and is a Participant in the TRUSTe Privacy Seal Program. See SFCable's Privacy for additional details.