Pricing & Specifications
Prices & Specifications are subject to change without notice. SF Cable reserves the right to correct any typographical errors.

How To Order
Orders are accepted through our website: www.sfcable.com or via phone at 888-275-8755 ( Toll-Free) or 510-324-2299 (Local), or via fax at 510-324-1122.

Order by Purchase Order
We accept purchase orders from schools, government institutions, and companies who have applied and been accepted for a Corporate Account. We do not accept purchase orders from companies outside of the United States . The corporate account application is available on our website under "Setup Corporate Account". This application takes 3-5 days to process, and applicants are notified of their account status when their application has been processed. (We do ask that customers place their first order via credit card). SF Cable, Inc does not grant terms above Net 30. Purchase orders are accepted via fax at 510-324-1122, or via e-mail to sales@sfcable.com. We do not accept informal or purely verbal purchase orders. Purchase orders that are received by 3:30 PM PST can generally be shipped the same day.

Order Delivery Estimate time

Payment Method
SFCable.com accepts payment by Visa, MasterCard, Discover and American Express. We do not normally accept COD payment. Cashiers checks and money orders are also accepted, as is cash for will-call orders. Payment is due in full as stated on the invoice. For purchase orders, late fees of 2.5% of the unpaid balance will be charged on delinquent accounts commencing after the first billing cycle from the date of the invoice if SFCable.com. deems the situation requires such action. Any costs of collections, including attorney fees, will be added to invoice. For international orders, we accept payment by credit card or wire transfer. SFCable.com charges a $25.00 wire transfer fee for each transaction of this sort. SFCable.com cannot ship international orders without prepayment.

Sale Taxes
Any orders shipped to or picked up in California must have 8.725% sales tax added or provide an "Exempt Use Certificate" when establishing their reseller account.

Shipping and Handling
If your order is placed in-stock items and orders placed before 3:30pm PST can usually be shipped the same day. We offer a variety of shipping methods to ensure you the best shipping rate and the fastest method to get to you. Carriers use: US Post office, UPS, and Fedex ( upon request). We can ship almost anywhere in the world.
Note: Shipping is non-refundable.

International Shipments
Orders shipping internationally may be subject to customs and/or duty fees beyond any fees disclosed at the time the order is placed. SF Cable, Inc. has no control over, and is not responsible for, any customs and/or duty fees incurred when packages ship to other countries. Shipments refused at delivery due to unwillingness to pay customs fees will not be refunded fully.

Return & Refund Policy
If you are not completely satisfied with your purchase, SF Cable offers a 30 day right of return on most items subject to the terms and conditions identified below.

To return an item, contact Customer Service at 510-324-2299 or contact by fill out Return Authorization form to obtain Return Authorization (RMA) number. RMA numbers are valid for 30 days after the original invoice date of the order and cannot be extended or re-issued. We are unable to accept returns without an RMA number.

• Refunds will be issued by SF Cable to the Credit card or Credit memo; cash refunds n/a. We will refund to you only the merchandise, but not the shipping charge.

• Restocking Charge, SF Cable reserves the right to charge a 20% restocking fee for any items returned for reasons other than defects in workmanship
• Return freight must be shipped prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as SF Cable will not issue credit for product damaged en route back to us due to poor shipping practices. We do not issue call tags for product returns.
• Returned product must be clean, undamaged, and complete with all manuals, accessories, documents and packaging. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging, and the UPC code must be intact for you to receive credit. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate RMA paperwork must be completed and in our possession (preferably with a copy enclosed in the box upon return). Products that are received by us that do not meet these conditions will be subject to additional charges and/or will not be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal.
• If your item is not working properly please contact our Tech Support at 1-888-275-8755 for help in trouble-shooting your application. In rare cases we do find that we have a defective item, and in that case you can return that item to SF Cable within 30 days for replacement or repair. If the item is a stock SF Cable item, we will repair or replace that item (at our discretion) immediately upon receipt and evaluation of the original product. We can also cross ship replacements products at a charge, and credit back the original transaction (upon receipt and evaluation of the original goods) in cases where the replacement item is needed immediately. If the defective item is from another manufacturer we will process the return for you in conjunction with their terms and conditions, providing credit, repair or replacement as their terms dictate. After 30 days from invoice all defective merchandise returns for products from other manufacturers must be handled directly with that manufacturer in accordance with their warranty.
• For products sold by SF Cable for other manufacturers, your return rights for non-defective items are subject to the rules of that manufacturer. If that manufacturer does not allow for returns on opened items, there is no provision for return to SF Cable (except in cases of manufacturer defects, which may be covered under a manufacturer's warranty). If that manufacturer allows returns but charges restocking fees, their fees will be applied in addition to our own in the handling of credit for your RMA. Most manufacturers only allow returns within 30 days, so you must process returns of products from other manufacturers back to us within 20 days of the original invoice date to allow us 10 days to process the return internally, and failure to do so will negate your right of return to us.
• Custom cables and other build-to-order products are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration we do guarantee that the construction of the cable matches the customer-provided specification. Cables deemed defective will be replaced or repaired at our sole discretion. Custom cables that were ordered incorrectly may be returned for rework at a charge, please realize that the turnaround of these items is subject to our production schedule, and expedite fees may be necessary to provide immediate repair or replacement.

Customer Privacy
SFCable.com does not rent, sell or otherwise forward your name to other companies. We collect only the information necessary to keep the customer well-informed of the status of his or her order. For further information, please see our Privacy Policy.

In Case of Fraud
In the interest of preventing Internet fraud, SFCable.com reserves the right to refuse any order whose billing address does not match the address on the credit card, or is in any other way suspicious. SFCable.com reports all fraudulent orders.

Sample Merchandise
In the event that your company requires a sample, we can process an order for one or two items, with payment from the customer. When the customer then places their subsequent order, the amount of the sample can be deducted from the said order.