Terms and Conditions

Help Center > Legal Information

Please read below carefully. Your placement of an order implies acceptance of our terms and conditions. SFCable.com reserves the right to change these terms and conditions at any time, as well as the right to refuse service to persons, companies or agencies.

Pricing & Specifications
As the terms of pricing and specifications stated on our website can change at any time without notice, please contact us to verify the current terms. Furthermore, SFCable.com reserves the right to correct any typographical errors.

How to Order
There are three (3) ways to order: 1) through our website, at www.sfcable.com, 2) call us toll-free at 888-275-8755, or locally, at 510-324-2299, or 3) fax us at 510-324-1122.

Fraud
Please be aware that SFCable.com will contact law enforcement in cases of credit card fraud, and will provide all information possible to law enforcement to help prosecute offenders, including the IP address from which a fraudulent order was placed.
PLEASE NOTE: our regular Privacy Policies do not apply in case of fraud or suspected fraud.

Order Changes/Cancellations
Orders are processed immediately for same-day shipment. Changes or cancellations cannot be made once an order has been shipped. If an order ships that you wish to cancel, simply refuse the entire order on arrival. You will be responsible for all freight charges. To return a portion of the order, please see our Product Return Policies.

Mistaken Orders/ Wrong Products
Items purchased in error can be returned. In cases where our website, staff or any written information from SFCable.com results in an erroneous order, SFCable.com will pay for the return of the items.

Payment Method
SFCable.com accepts:

- Visa, MasterCard, Discover and Amex
- Government Card
- Google Checkout, PayPal, cashiers checks, money orders
- Bank wire transfers. (required for all international orders in excess $1500. NO EXCEPTIONS)
- Net 30 Days upon approval. To apply for this, please fill out an  Account Setup Form.

Sale Taxes

Effective July, 1, 2011, any orders shipped outside of Hayward , CA 94545 will be charged a sales tax of 7.50%. Orders shipped to or picked up in Hayward , CA 94545 will be charged a 9.50% sales tax. Please, see the following links for details:
http://www.boe.ca.gov/cgi-bin/rates.cgi

There are two (2) ways to submit an order without being charged a tax: (1) please fill out this Certificate of Resale form, and fax it to us. We will set up an online login account for you, and when you use it, we will know that you are tax exempt and you will not have to worry about the issue. This is the way we recommend. 2) After you've submitted your order, please fax us a (510-324-1122) your Certificate of Resale or your Government Tax Exempt Permit, include the sales order number, and we will refund your tax charge. Then we will set up an online account so that you will not be charged a tax on your future orders. All customers outside of California will not be charged any tax, and thus do not need a reseller tax exemption form.

Purchase Order
SFCable.com accepts purchase orders from public schools, universities, hospitals, government agencies and companies. For the latter, we provide a corporate account. Companies applying for a corporate account must fill out our Account Setup Form and fax it to 1-510-324-1122. Processing takes 3 to 5 days.
** A purchase order (Net30) for less than $40 will be charged a $3 for handling fee.

Order Delivery Estimate time

Order In-Stock Items by 3:30PM PST on: Delivery Method Receive on:
     
Monday-Friday Overnight* Next Day
Saturday & Sunday Overnight* Tuesday
Monday 2nd Day Wednesday
Tuesday 2nd Day Thrusday
Wednesday 2nd Day Friday
Thrusday 2nd Day Monday
Friday 2nd Day Tuesday
Friday Overnight* Monday
Ground Delivery Service: A reliable door-to-door option. Ground Delivery Services delivers your packages within seven days, depending on location.

Usually ships in 1 Day
This product is in-stock in our warehouse.

Usually ships in 1-2 Days
This product is in-stock with our vendor.

Shipping and Handling
If you order in-stock items before 4:30PM PST, they can usually be shipped the same day. We offer a variety of shipping alternatives: the US Post Office, UPS, Overnight Truck Service (upon request) and FEDEX (upon request).

International Shipments
For orders shipped internationally, the customer is responsible for any customs and/or duty fees. Shipments refused at the time of delivery due to an unwillingness to pay customs fees are not refundable.

Return & Refund Policy
SFCable.com will accept the return of merchandise within 30 days of ship date. In order to return merchandise, you must obtain a Return Merchandise Authorization (RMA) number from SFCable.com. To obtain an RMA number, please contact Customer Service at 510-324-2299, or fill out a Return Authorization form to obtain a Return Authorization (RMA) number. (Please see SF Cable Return Terms in full).

Customer Privacy
SFCable.com is a Participant in the TRUSTe Privacy Seal Program. TRUSTe is an independent organization whose mission is to ensure privacy and customer confidence in the networked world. SFCable.com only collects and uses customer information for the purpose of fulfilling orders. (See SFCable's Privacy Policy in detail).