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Use code FREESHIP to receive Free Shipping on Order $50! Details

FAQs

  • How long does it take to process an order?

    In-Stock Orders received by 4:30pm PST are shipped the same day.

  • Can I change or cancel order?

    You can cancel an order at any time, but call immediately. In-stock orders received by 4:30pm PST are shipped the same day. If an order has already been shipped, you are responsible for shipping fees. To cancel a shipped order, simply refuse the order on arrival, and you will only pay freight charges. Please call 1-888-275-8755 or 1-510-264-9988 for assistance

  • Can I order using a purchase order or net terms?

    We accept purchase orders from public schools, universities, hospitals, government agencies and Fortune 500 companies. For all other organizations, please fill out our Credit Application Form and fax it to 1-510-264-9989. Allow 3 to 5 business days for processing.
    Please Note: A purchase order (Net 30) of less than $25 will be charged a $3 fee for handling.

  • Is there any minimum order?

    No. Order one item or hundreds. There is no minimum order limit.

  • Do you offer volume discounts?

    Yes. For a bulk order quote, please fill out our Get Quote Form. We will get back to you within 24 hrs. For an immediate response, call 1-888-275-8755 or 1-510-264-9988.

  • How do I follow the status of my order?

    Your tracking number will be emailed to you once the order is shipped. You can check the status of your order online. Go to the order status page.

  • What should I do if an item is missing from my order?

    Please call Customer Service at 1-888-275-8755 if you're unable to locate any item.

  • Does SFCable.com accept phone, fax, mail, or e-mail order ?

    Yes, you can place an order by calling 888-275-8755, by faxing us at 510-264-9989, or by mail. For security reasons we cannot accept orders via email or chat.

  • Does SFCable.com accept phone, fax, mail, or email orders?

    You can place an order by calling 1-888-275-8755, by faxing us at 510-264-9989, or by mail. For security reasons we cannot accept credit card orders via email or chat.

  • What if I forgot my password?

    Click here and enter your email address. If your email is registered, you’ll receive password reset instructions.

  • The website isn't accepting my password, now what?

    Passwords are case sensitive. Make sure the CAPS LOCK key on your keyboard is unactivated. If you still have problems, contact customer service.

  • Is the SFCable.com website secure?

    SFCable.com respects your privacy. We only collect and use customer information for the purpose of fulfilling orders.

  • Do you sell or release my personal information?

    SFCable.com respects your privacy. We only collect and use customer information for the purpose of fulfilling orders.

  • Does you offer a print catalog?

    Yes. link this link to order and receive your catalog within 2-3 business days.

  • What type of payment does SFCable.com accept?

    -Visa, MasterCard, Discover, and American Express
    - Government Purchase Card
    - Paypal, Checkout by Amazon, Cashiers Checks and Money Orders
    - Bank Wire Transfer (*required for all international orders over $1000, no exceptions)
    - To apply for Net 30 Days Terms, please fill out an Account Setup Form.

  • I sent in a money order. How do I know SFCable.com got it?

    It takes 2-3 days to process orders by mail. Please include your email address so we can notify you when your order has been processed. For any questions, call us at 1-888-275-8755.

  • Does SFCable.com charge sales tax?

    SF Cable only collect sales tax of 7.25% in California. Orders shipped to or picked up in Hayward, CA will be charged a 9.75% sales tax. We do not collect taxes shipped to other states.

  • I am a tax-exempt. How do I place an order with SFCable.com without being charged for tax?

    Method 1 (recommended): For Tax Exempt customers, fill out the reseller form . Fax the form and Proof of Tax Exemption to 510-264-9989. After processing, we will set up an online tax exempt account for you.
    Method 2: After submitting your order, fax us your Certificate of Resale or your Government Tax Exempt Permit (Fax: 510-264-9989). Include the sales order number, and we will refund your tax charge. Then we will set up your online account to avoid tax charges on future orders.
    All customers outside of California will not be charged any extra sales tax, and thus do not need a reseller tax exemption form.

  • My order status shows delivered, but I never received it. What can I do?

    Please call us at 1-888-275-8755 and our Customer Service team will begin a shipping trace investigation.

  • Can SFCable.com advise me if the parts I am purchasing are the right products?

    Please refer to our “Technical Resources” page. We are not technicians, only quality retailers offering wholesale prices. Our recommendations are only general guidelines, not the final word on the subject.

  • What is the warranty coverage on each item type?

    - Cables and non-electronic products: Lifetime
    - Switches and other electronic products: 1 year
    - Laptop Battery & AC adapter: 6 months
    - Printer Toners: 1 year
    - Network Rack & Accessories: 25 years

  • Does SFCable.com price match?

    We strive to bring you the best quality products at the lowest possible prices. If you find a better price on any item, we’ll do our best to match it. This is not an automated process, and we respond as quickly as possible. For details, call us at 1-888-275-8755 or 1-510-264-9988.

  • How can I obtain a volume discount quote?

    For bulk discount quotes, please use our Get Quote Form, and we will get back to you within 24 hours. For an immediate response, call 1-888-275-8755 or 1-510-264-9988.

  • How do I return or exchange an item?

    Fill out the Return Authorization form, or call 1-510-264-9988 to obtain a Return Authorization (RMA) number and a return address. DO NOT send products back to us without an RMA number; we cannot issue credit without an RMA number.

  • What is the SFCable.com return policy?

    The SFCable.com Satisfaction Guarantee: "We guarantee your absolute satisfaction 100% of the time." If you are dissatisfied with any product, send it back for exchange or refund within 60 days after delivery. NO questions asked. NO restocking fee.

  • I returned a product by mail, but have not yet received a refund.

    Returns are processed within 14 days from the time we receive your return package. For an immediate response, please call 1-888-275-8755 or 1-510-264-9988.

  • For returns, what amount of my original order will be refunded?

    You will get a full refund minus shipping and handling charges. Even for products purchased with "Free Shipping," actual shipping costs are deducted from your refund. All returned products must be unused and in their original packaging; otherwise, additional charges may be applied. Refunds are issued within 14 days upon receiving the return package.

  • Can I have items shipped on my company's account number?

    Yes. You can use your carrier account to ship. A $3.00 handling fee will be charged for orders less than $50.

  • Does SFCable.com ship internationally?

    SFCable.com ships worldwide. Check your shipping costs and place a secure order online.

  • Does you ship to APO/FPO addresses?

    Yes. We use USPS as the shipping carrier for these addresses.

  • Are there physical restrictions for APO/FPO packages?

    - Maximum weight: 70 pounds
    - Maximum length and girth: 108 inches
    - Length = longest side of the box
    - Girth = measurement around the thickest part of the box

  • How can I track my package and order status?

    When your order is shipped we will email you shipping information and a tracking number. You can track your order online. Go to the order status page

  • My tracking number is not working. What should I do?

    Give us a call at 1-888-275-8755 or go to our live chat; we'll be happy to check it for you.

  • Is your website secure?

    Yes. SFCable.com protects its customers' information. We use the most advanced SSL software available:128-bit Extended Validation SSL Certificates by Symantec (Verisign Authentication Services).

  • Does SFCable.com sell or release my personal information?

    We only collect and use customer information for the purpose of fulfilling orders. SFCable.com respects your privacy.